Most of us recycle at home but may not at work for several reasons. At Frank Adams we made a choice to be more green and are now a proud Certified participant in the City of Portland's "Recycle at work Program". Our goal was to eliminate 1/3 of our land fill rubbish. We have already met and excited our goal, we currently are at a 2/3 reduction and striving to increase that. We challengeall of our customers to join in on this worthy project. Check with the city of Portland for more details or call our Recycling Czar; Scott Isensee he will gladly help you get started.

With the Holidays ahead of us I'm on my CUSTOMER SERVICE soap box. I know our staff probably gets tired of me preaching about it but it's the number one thing in all of our customers minds. Not price but SERVICE that sets us apart from our competitors. Only 4 percent of unhappy customers bother to complain. For every complaint we hear, 24 others go uncommunicated to the company-but not to other potential customers. To make matters worse, each of those unhappy customers will tell his or her story to at least nine other people. Of the customers who register a complaint, between 54 and 70 percent will do business again with the organization if their complaint is resolved. That figure goes up to 95 percent if customer feels that it was resolved quickly. Our success as businesses depends greatly on our employee's and how customers presive our SERVICE. So get on your soap box, we can never over do it and now is a prime time for customer contact.

It's a great time of year to express our sincere Thanks and Gratitude to all of our established customers for your continued loyal support. We would also like to extend a Thank You to all new customers for giving us the opportunity to serve and earn you loyal support. A nation-wide survey conducted in late 2008 rated Wholesale Florists significantly higher in overall satisfaction than farm direct, importers and wire service cut flower sources across all florist sales groups and regions of the U.S. by Retail Florists.