Most of us recycle at home but may not at work for several reasons. At Frank Adams we made a choice to be more green and are now a proud Certified participant in the City of Portland's "Recycle at work Program". Our goal was to eliminate 1/3 of our land fill rubbish. We have already met and excited our goal, we currently are at a 2/3 reduction and striving to increase that. We challengeall of our customers to join in on this worthy project. Check with the city of Portland for more details or call our Recycling Czar; Scott Isensee he will gladly help you get started.

With the Holidays ahead of us I'm on my CUSTOMER SERVICE soap box. I know our staff probably gets tired of me preaching about it but it's the number one thing in all of our customers minds. Not price but SERVICE that sets us apart from our competitors. Only 4 percent of unhappy customers bother to complain. For every complaint we hear, 24 others go uncommunicated to the company-but not to other potential customers. To make matters worse, each of those unhappy customers will tell his or her story to at least nine other people. Of the customers who register a complaint, between 54 and 70 percent will do business again with the organization if their complaint is resolved. That figure goes up to 95 percent if customer feels that it was resolved quickly. Our success as businesses depends greatly on our employee's and how customers presive our SERVICE. So get on your soap box, we can never over do it and now is a prime time for customer contact.

It's a great time of year to express our sincere Thanks and Gratitude to all of our established customers for your continued loyal support. We would also like to extend a Thank You to all new customers for giving us the opportunity to serve and earn you loyal support. A nation-wide survey conducted in late 2008 rated Wholesale Florists significantly higher in overall satisfaction than farm direct, importers and wire service cut flower sources across all florist sales groups and regions of the U.S. by Retail Florists. 

It must have been too long since I posted a new listing to the Blog. I have so much information I would like to pass on and report. I'm going to try to do several over the next few weeks, otherwise it would be a short novel. First of all WHAT'S UP AT FRANK ADAMS.

Frank Adams is always looking for those special people that make our company who and what we are. We are making some major personnel changes, most of them were planned but one definitely wasn't. Justin Larson one of our top sales representatives has decided to make a change. Justin is going to work for one of our customers, so we are not totaly losing him. We will miss Justin but wish him well and support his decision. 

When one door closes another opens. Robyn Peterka is rejoining the Frank Adams family. Robyn worked with us for 7 years before she took a little 5 year hiatus to further her education in the floral industry by working in the mass market arena. Robyn will start by joining the sales team on October 29th. Some other personnel changes are Jennie Glass is moving from supplies to cutflowers and has been working with Justin to make it a smooth transition for everyone. We have hired Julie Miller to fill Jennies spot (some big shoes to fill ) but we are confident she will succeed. Julie and her husband owned their own lighting company in Akron, Ohio before moving here. After more than 2 years of searching we have finally found the replacement for bookkeeping her name is Heather Gabel .  Heather is a graduate of Devry University, she and her husband Travis moved here from Montana. Brice Bell  also joins our family as a utility / delivery trainee. We are sad to see Justin leave but very excited about the changes and are looking forward to a great future with our new additions.  

FRANK ADAMS is joining with the city of Portland to become one of the cities GREEN COMPANIES. Portland is currently the #1 US city in recycling and trying to set an example for other cities much the same as we did with light-rail.   We are putting into place additional recycling programs that should reduce our current refuse going into land fills by 80%. Frank Adams is proud to be part of this undertaking and encourage you to do your part as well.

Keep checking the Blog for more information and updates to follow soon. 

Watch for the arrival of you Frank Adams Bail-Out Bucks. They were mailed out on Friday September 4th. They will arrive in you September Statement or in a white envelope. You should receive them right after Labor Day. Remember you will only receive them if your account was in good standing (current) as of September 1st.

You still have time to register for this years MARKET SHOW Sunday September 27th. This is the only time you can redeem your Frank Adams Bail-Out Bucks. We have a great day planned of educational design programs along with an OUTSTANDING presentation by Smithers Oasis on the current demographics of today's market place. What are generations "Y" and "X" looking for; how do they choose who they buy from and what. Generation "Y" reportedly spends 1 Trillion Dollars a year. How do you get your share? 

Tom Bowling co-sponsored by Teleflora will be showing us the latest trends for this fall and Christmas Season. Tom is a great designer and educator, what a wonderful combination. How can you not learn from such a talented presenter.

Hope to see all of you on September 27th there is a lot going on that day. The Store is loaded with all the  newest items for the upcoming seasons. Sherry and the crew have done an outstanding job of merchandising all the new looks. We will have Show Special, Cash Discounts and don't forget to cash in those Frank Adams Bail-Out Bucks plus Fetzers German Sausages with all the fix-ins for lunch. 

Go to OPEN HOUSE at the top of our web-site for your registration form. 

For the month of August you can earn "Frank Adams Bail out Bucks!!!" For every $100 purchased in August you will receive $10. We will take your total purchases at the end of the month and calculate your Bail out Bucks (example; August total purchases = $500, we will send you a Frank Adams $50 Bail Out Bucks note). This note will be mailed with your August Statement. It can only be redeemed at our Fall / Christmas Show on September 27th and is good towards your purchases of Hardgoods and Supplies. You must present your Bail Out Bucks note to the cashier the day of the show to redeem its value.

Plus we will have 2 great design programs 10 am and 1:30 pm featuring Tom Bowlings AIFD, PFCI co-sponsored by Teleflora. At noon Smithers Oasis will host a program  on the buying trends of Generation Y. You don't want to miss this, Generation Y is the fastest growing consumer in the market place. Their buying power is estimated at a cool $1 trillion. Find out what they are buying, who & why they are buying from and how do you get your share.

In addition to all of this we will have great Show Specials along with our themed displays of the latest trends for the upcoming seasons.  Click here to  Register  for the show.

Don't forget that Teleflora is presenting a great program "A Season of Prosperity" Fresh & Permanent Botanicals for the Holidays Featuring Tim Farrell AIFD, AAF, PFCI on August 16th in Dallas Oregon. You do not need to be a member of Teleflora to attend. Tim has been a member of the Teleflora Education Specialist team for some time, he owns Farrell's Florist in Drexel Hill, Pennsylvania.